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Your rights and obligations

Your rights and responsibilities as a customer of ActewAGL are set out in our customer contract and privacy policy. A summary of these rights, entitlements and obligations, under the Utilities ACT and the Consumer Protection Code 2020, can be found in our Customer Service Charter. If you are an ACT customer, you can find more information on the guaranteed service levels and our obligations here.

If you need more information call 13 14 93. 

Electricity customers

ACT and NSW

Archive

Natural gas customers

ACT and NSW

Archive

Business

The deemed large customer arrangements apply to all large market customers without a negotiated contract in place, not just ROLR customers. 

General

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