Simply click on 'Forgot login details' and you'll be sent a unique authentication pin to your email address. Once you've received this, use it as your password to log in. Once you put your authentication pin in you'll be prompted to choose a password. It's that simple.
Just simply click on 'Forgot login details' and you'll be sent a unique authentication pin to your email address. Once you've received this, use it as your password to log in. Once you put your authentication pin in you'll be prompted to choose a password. It's that simple. You can also change your password through the my profile page.
An authentication pin is not your password. It is the first step in the process of getting you to the online customer platform. Once you've received this pin and apply it in your registration process you'll be prompted to add your password.
If you're logging in for the first time you will need the authentication pin to begin with. This will have been sent to your email address and is only valid for 30 minutes. Once you put your authentication pin in you'll be prompted to choose a password. This must be unique, at least 8 digits long, with at least one capital letter, one lower case letter, a number and a symbol for your security. After choosing this unique password you'll be logged in automatically. Logging in again will just require you to put in your email address and the unique password. You'll be prompted to enter these details once you click on the Login button from the self service portal websites.
You'll need to log in using the old email address initially, then once logged in you can update your email address on the My Profile page. This will update on all your ActewAGL and/or Icon Water accounts. Just ensure that next time you log in you use your new email again.
All old accounts that are listed with the same email address as your current account will be accessible. All you need to do is click on the filter option from the My Account landing page and you'll be able to view old accounts.
It's likely that your current email address isn't listed on the your utility account. For electricity and gas accounts, you'll need to call the ActewAGL Assist team at 13 14 93 or the Icon Water team at 6248 3111 for water accounts, to add your email address on the old utility account.
Once the account is closed you'll no longer view it in your account list. However, you can't remove an active account.
You can have all your ActewAGL and/or Icon Water accounts showing online, so long as your email is correct.
Click on the account number and you'll be taken to the Account History page. This page has many different features available for you to be able to gain more knowledge from your consumption, as well as tips on managing your consumption.
After logging in go to the My Profile tab. There is a section at the top saying "Credit card details". By selecting this you can then add credit cards by clicking the 'add card' button. You can add as many credit cards as you need, simply follow the prompts and confirm.
The credit cards listed on your online account show a rubbish bin next to them. By clicking on this rubbish bin you will be asked whether you would like to remove the card. Confirming this action will remove the credit card.
No. The credit card/s you have listed online are just for one-off payments. If you want to maintain your direct debit agreement you can use the listed cards to do so, however changing one of the saved cards won't automatically do that for you.
Yes but only as agreed by you and as necessary to operate the service - for example billers, financial institutions and service support providers. ActewAGL and Icon Water will not share your name or any other personal information with third parties at any time except to fulfil legal and regulatory obligations.
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